Freight forwarder, 14 dispatchers
Dispatchers retyping 120+ documents a day, and carrier overcharges nobody caught.
Dispatchers retyping 120+ documents a day, and carrier overcharges nobody caught.
15% of appointments lost to no-shows, and insurance forms chased by hand.
Rent checked by hand every month, and repair requests getting lost.
Orders by WhatsApp, voice notes and photos, typed into the ERP every morning.
Recruiters reformatting CVs all day, and chasing 90 timesheets every week.
Certificates expiring without anyone noticing, and a week of billing every month.
Returns in four languages handled by hand, and bestsellers running out.
Renewals slipping through, and quotes copied from 6 portals into Excel.
Commission paid on cancelled bookings, and a full day per property on city tax.
Billable time going unlogged, and client onboarding taking days.